Support
Something wrong? Check the questions below first; if that doesn't help, write to us.
Write to us
E-mail: info@okdyazilim.com
Please add the Support ID shown in the game's Settings → Support, your device model and the game's version. There are no accounts, so the Support ID is how we find your game. We answer within a few working days.
Common questions
Something I bought or my Drill Diamonds don't show
Close and reopen the game; the store's confirmation can take a few minutes. If it still doesn't show, tap Settings → Restore purchases. If that doesn't help, write to us with the order number from your receipt.
I moved to a new phone. Where are my game and my Drill Diamonds?
Your save moves with your phone's backup (Google backup on Android, iCloud backup on iPhone). On iPhone your Drill Diamonds balance is also kept in your own iCloud, and the game offers to bring it back on the new phone. Permanent purchases (such as the Pro Card) come back with Restore purchases.
I'd like a refund
The store took the payment, so the store makes the refund. App Store: at reportaproblem.apple.com. Google Play: Play Store → Profile → Payments & subscriptions → Budget & history, then pick the order.
Do I have to watch ads?
No. An ad shows only when you tap a button that names its reward. There are no interstitials and no banners; the whole game can be played without watching an ad.
Personalized ads and tracking
Change your choice in the game's Settings → Privacy and consent → Ad choices. On iPhone, tracking is in Settings → Privacy & Security → Tracking.
Reminders don't come, or come too often
Switch each kind of reminder in the game's Settings. The game sends at most one reminder a day and none at night.
I want my data deleted
See section 8 of the privacy notice.